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Hitachi

TWX-21

Privacy Policy

Handling of personal information acquired via the TWX-21 website

The administrators of this website exercise great care and effort to appropriately protect and manage personal information as set forth in the document About Personal Information Protection, which was created by Hitachi, Ltd. The following summarizes our policy regarding the handling of personal information.

  1. These regulations apply to the handling of personal information provided by data subjects (hereinafter referred to as "customers") via the Hitachi TWX-21 website (hereinafter referred to as "this website"), which is operated by SaaS Business Dept. 1 of the SaaS Business Development Division, a division of the IoT & Cloud Services Business Division of Hitachi, Ltd. (hereinafter referred to as "this department").
  2. For the purpose of these regulations, "personal information" refers to information that can be used to identify an individual customer as a natural person, and to which either of the following apply:
    • (1) Information that is entered by the customer on any page of this website (such as the Customer Inquiry page), and thereby provided to this department
    • (2) Information other than the information in (1) that is provided by a customer to this department regarding this website
  3. Company and manager in charge of the protection and management of personal information

  4. The company and manager in charge of the protection and management of personal information regarding this website are as follows:
    • Director of SaaS Business Dept. 1, SaaS Business Development Division
    • IoT & Cloud Services Business Division, Hitachi, Ltd.
    • Tower B, Omori Bellport Building, 6-26-2, Minami-Oi, Shinagawa-ku, Tokyo, Japan
  5. Purpose of use of the relevant personal information

  6. Personal information obtained via this website is to be used only to the extent that is necessary, and only for the following purposes:
    • (1) To send information about upcoming events and new products to the customer
    • (2) To provide after-sales services to the customer
    • (3) To perform marketing analysis or other types of analysis
  7. Regarding the provision of personal information to third parties

  8. Personal information acquired via this website will not be provided to third parties without the prior consent of the customers. Note, however, that in the following situations, personal information can be provided to third parties without the prior consent of the customer:
    • (1) When disclosure of personal information is required by law
    • (2) When the information must be disclosed to protect human life, health, or assets, in cases where it is difficult to obtain the customer's consent
    • (3) When the information must be disclosed in exceptional circumstances to improve public health or maintain the healthy development of children, in cases where it is difficult to obtain the customer's consent
    • (4) When the information must be disclosed to comply with a government institution, a local public agency, or a party contracted by any of the aforementioned organizations to carry out their work as stipulated by law, in cases where obtaining the customer's consent might hinder this work
  9. Regarding the outsourcing the handling of personal information

  10. Personal information obtained on this website can be disclosed, only to the extent that is necessary for the purposes described in article 4, to the following third parties: third parties to which this department outsources business operations, companies related to this department, and/or companies that provide partner services.
  11. Regarding the disclosure of personal information and inquiries about personal information

  12. A customer can request that this department disclose any personal information pertaining to the customer that we have acquired. To submit such a request, the customer must file an application, by email or in writing, to the department in charge of handling personal information. When such a request is received, this department will ask that the customer provide documentation that can be used to confirm the identity of the customer whose personal information is to be disclosed.
  13. A customer can request that this department correct, add to, or delete any personal information pertaining to the customer that we have acquired To submit such a request, the customer must file an application, by email or in writing, to the department in charge of handling personal information. When such a request is received, this department might, if necessary, ask that the customer provide documentation that can be used to confirm the identity of the customer whose personal information is to be corrected, added to, or deleted.
  14. A customer can request that this department, or a company related to this department, stop using the customer's personal information for the purpose of sending notifications, such as information about upcoming events and new products, to the customer. To make such a request, the customer must contact the department in charge of handling personal information.
  15. Regarding information acquired through methods that are not easily recognizable by the customer

  16. This website might use cookies and web beacons to provide better services for our customers. Depending on the web browser you are using, you might be able to change the web browser settings to disable cookies. Note, however, that disabling cookies might make all or some of the services provided on this website unusable.
  17. Obligation of the customer to provide personal information and the consequences of not providing such information

  18. The provision of personal information via this website is optional. Note, however, that some services (including responses to inquiries) cannot be provided to customers who decline to provide their personal information. We appreciate your understanding in this matter.
  19. Requests to customers

  20. Entering personal information via this website indicates understanding of and agreement with the terms of this page ("Handling of personal information acquired via the TWX-21 website"). Failure to agree to the terms of this page might lead to an inability to utilize the services provided by this department (including responses to inquiries). In addition, if the customer entering personal information is 14 years of age or younger, the customer must first obtain permission from a parent or guardian.

End of document

Division in charge of handling personal information
Division in charge of handling personal information SaaS Business Dept. 1, SaaS Business Development Division, IoT & Cloud Services Business Division, Hitachi, Ltd.
Contact information Address: Tower B, Omori Bellport Building
6-26-2 Minami-Oi, Shinagawa-ku, Tokyo, Japan