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Frontier of Digital Transformation
For more than 20 years, TWX-21 has provided a global platform for various customers to make intercompany transactions. Because TWX-21 is provided as a cloud service (SaaS), users only need an internet connection and a web browser in order to access TWX-21’s wide variety of features and services.
Support for supply chain reform in the digital age
TWX-21 provides various business application services that support S2C*1 processes and SCM*2. These services cover business activities in a wide range of business areas, helping customers improve their productivity by using a single service or by combining multiple services.
Customer support that leverages Hitachi's rich experience and expertise in introducing services
The Hitachi Group uses TWX-21 as its standard e-commerce platform. Based on the experience and expertise we have accumulated inside and outside the Hitachi Group, we provide support for all phases ranging from before installation to after the start of operation. Customer case examples and the latest information about various projects are shared in our user community.
A platform for business globalization
TWX-21 supports our customers’ business practices in Asia and in other parts of the world. Our global help desk responds to customer inquiries in six languages. In addition, we are continuously improving our services to meet our customers’ needs.
The business media service TWX-21 is a cloud service that has provided an Internet-based platform for intercompany transactions to approximately 68,000 customers over the course of more than 20 years. On this TWX-21 service platform, Hitachi provides detailed application services related to intercompany business activities, based on factors such as the customer's industry, role, and users.Find out more
TWX-21: The choice of many customers
Number of issued IDs: 330,000
The help desk is available in 6 languages
Based on the sales amounts
for EDI tools (SaaS)
for FY 2018 that were published
in “New Software Business Markets 2019”
by Fuji Chimera Research Institute