Three features

• A wide array of services

  Support for supply chain reform in the digital age

  TWX-21 provides various business application services that support S2C*1 processes and SCM*2. These services cover business activities in a wide range of business areas, helping customers improve their productivity by using a single service or by combining multiple services.

• Generous support

  Customer support that leverages Hitachi's rich experience and expertise in introducing services

  The Hitachi Group uses TWX-21 as its standard e-commerce platform. Based on the experience and expertise we have accumulated inside and outside the Hitachi Group, we provide support for all phases ranging from before installation to after the start of operation. Customer case examples and the latest information about various projects are shared in our user community.

• Response to globalization

  A platform for business globalization

  TWX-21 supports our customers’ business practices in Asia and in other parts of the world. Our global help desk responds to customer inquiries in six languages. In addition, we are continuously improving our services to meet our customers’ needs.

• *1 S2C: Source-to-contract. This includes processes from selecting suppliers to issuing quotes and negotiating and concluding an agreement.
• *2 SCM: Supply chain management. This is a business management technique used to achieve efficiency and optimization of the entire
  by conducting an integrated review of the flow of goods within an industry, from suppliers to end customers.